Research is showing that there is a strong likelihood that significant numbers of employee roles will be automated by 2025 and that urgent steps are required for businesses to be prepared for this. Collaboration between individuals, businesses, government and educational establishments will be key. There is likely to be a rise in new roles that become relevant as a result of growing automation. Employees with emotional intelligence as well as technical skills are likely to thrive in the new environment. What is clear is that businesses that are planning ahead for this will be best placed to succeed in the workplace of the next decade.
The WEF found that roles that require “human skills”, such as sales, marketing and customer service, will rise, and it has been highlighted in the past that the type of jobs less likely to be automated are those that require emotional intelligence. Increasingly, firms are looking for recruits with both soft and technical skills to cope with how the world of work is changing as automation and technology are adopted.