Followers of the industry response to the ever-growing issue of APP (and non-APP) fraud will recall the Which? super-complaint in 2016 - which sparked a response and consultation by the Payment Services Regulator (and FCA). 

In time, this led to the following material developments:

So when Which? and the Treasury Committee suggest more must be done (including retrospective refunds) - the payments industry should take notice. The Treasury Committee's Economic Crime: Consumer Review published this month is essential reading and, despite the Committee's dissolution for the General Election, it is likely to drive future Government policy (and regulation).