PSDII - just 31% of consumers surveyed prepared to share data with non-banks


By Foot Anstey

A headline grabber from a survey perhaps.  Surprising, not really as it shows the initial scepticism that can often greet change.

The Accenture survey looked at consumer feelings about some of the changes coming through PSDII and open banking in 2018.  Whilst these changes are designed to make our banking data more accessible, and to drive innovation in financial services, it seems (at this juncture at least) that consumer confidence actually sits more with the status quo - the banks.

Perhaps it's due to all the data stories that now make the media, and how many of these relate to retailers rather than banks.  Perhaps the fear of cyber attacks.  Perhaps it's generational (there's a difference in the responses of those born after 1996).  Maybe it's the view that 'if it ain't broke, don't fix it' (although that's dangerous ground in itself as many would argue that a main driver behind PSDII is exactly because things don't work!). Or perhaps its just simply the fear of the unknown.

The changes resulting from PSDII and open banking could lead to far more sharing of banking data than simply card details with retailers to facilitate payments, but as those commenting say, if you re-wound the clock and asked people 10 years ago if they'd do things that we happily do everyday now, they may well have said no.

Fast forward then as new services launch and the benefits of them become apparent, and it's inevitable that these figures will change.  

So they are just that then - useful to see current opinion, but reflective of the unknown and uncertainty rather than a true, entrenched opinion of what future banking looks like.

However, banks should not be complacent, says Accenture, noting that the appetite for open banking is higher among younger people.
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